Positive Interaction with Difficult People
Tuesday, June 23, 2020
8:00 AM - 5:00 PM
Location: Iowa Law Enforcement Academy
Directions: Online Training

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About the Training:

Difficult callers are the norm in 9-1-1, and negative interactions with these types of callers can quickly go sideways. Stressed call takers who are not equipped with the right communication skills for these moment are more likely to further irritate callers by being short or using a rude tone. In addition to exposing their agency to potential liability, frequent negative interactions can cause a call taker to leave the profession more quickly. In addition to improving call taking ability, participants will learn ways to effectively navigate interpersonal conflict within the comm center (which can be even more stressful than on the phone).

COST: Paid for through 911 Training funds

Questions or comments?
Michael.Cayer@iowa.gov

STUDENT CONTACT INFORMATION
 * required
First Name:*

Last Name:*

Position/Title/Rank:*

Sworn Law Enforcement Officer

Phone : (e.g. ###-###-#### - ext)*

Cell Phone: (include area code)

Fax Number: (include area code)

E-mail:*

Verify E-mail:*


IDENTIFYING INFORMATION
DL# * 

 

AGENCY / ORGANIZATION NAME

Agency City:*

Agency State:* 
(ie: IA)
  Agency Zip code:*

AGENCY / ORGANIZATION TYPE
Municipal County State Federal
Other (please provide details)


SUPERVISOR INFORMATION
(For Law Enforcement Status Verification)
Full Name

Phone Work: (e.g. ###-###-#### - ext)

Supervisor E-mail:* (will receive confirmation email)

 

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Lodging


Lodging is not available at the Academy until further notice.


 Credentials Required at Registration